Customer Lead

Customer Lead

The post holder will be tasked with the job of helping Careberry Software grow. Our priority is to assist us acquire new customers, help with the development of the platform and introduce new features to existing ones; this means the role is a crucial one for us with the ambition to expand or the necessity to diversify our clientele. 


The post holder will have five primary responsibilities:

1. Identifying new sales leads

2. Pitching products and/or services

3. Maintaining fruitful relationships with existing customers

4. Passing feedback to the development team to help improve the platform and add new features 

5. Leading on the onboarding of customers and ensuring a refined process. 


Day-to-day duties include:

    Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets

    Researching the needs of other companies and learning who makes decisions about purchasing

    Contacting potential clients via email or phone to establish rapport and set up meetings

    Planning and overseeing new marketing initiatives

    Attending conferences, meetings, and industry events

    Working with our Marketing Executive to promote Careberry on a regular basis

    Onboarding support with current customers 

    Ensuring all new and existing customers are receiving the best service. 


The post holder must be:

    Socially adept

    Good with numbers

    Able to provide quality leadership to a large team of sales people

    Strong communication and IT fluency

    Creative talents and the ability to solve tough problems

    In-depth knowledge of the industry and its current events

    The ability to handle pressure and meet deadlines

    Skill in prioritising and triaging obligations

    Attention to detail

    Excellent time management and organisation


Education and Experience Requirements:

    2 years experience working in care field 

    Proven track record in Sales

    Excellent Customer Service Skills, 

    Experience with Customer Service


To apply, please email you CV and Cover letter to info@mycareberry.com

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